Terms of service
1. Overview
This website, sydneyhomecollective.com, is operated by Mumora Media LLC ("Sydney Home Collective", "we", "us"). By visiting the site or buying something from us, you agree to these Terms of Service. Please read them together with our Shipping Policy, Refund Policy, Payment Policy and Privacy Policy, which form part of these terms. If you do not agree, please do not use the site.
2. Who can order
You must be at least 18 years old, or use the site with the consent of a parent or guardian, to place an order. By ordering you confirm that the information you provide is accurate and that you are authorised to use the payment method you choose.
3. Products and descriptions
Product pages show the item, available options and information such as dimensions or power source where relevant. Colours can look slightly different depending on screen settings and lighting. Please read the supplied instructions before using or installing an item. Use lights outdoors only where they are described as suitable for outdoor use; hard-wired lights should be installed by a qualified electrician. If a product listing contains an obvious error in price or description, we may cancel the affected order before dispatch and refund you in full.
4. Prices and payment
All prices are in Australian dollars (AUD). Shipping to Australia is free, so the total shown at checkout is the full amount charged. We may change prices at any time, but changes do not affect orders already placed. We accept Shop Pay, Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal Wallet. Available methods are shown at checkout and can depend on your order, device, browser and eligibility. Payment is authorised or collected when you place the order, according to the method selected and described in our Payment Policy.
5. Orders and acceptance
Your order is an offer to buy. We accept it when we send the shipping confirmation. We may decline or cancel an order before dispatch, for example where a product is unavailable, a payment cannot be verified or an error affects the order; in that case you are refunded in full. Contact us as soon as possible if you would like to change or cancel an order. See the Refund Policy for more information.
6. Shipping
Orders are processed within 1โ2 business days, followed by an estimated 5โ8 business days in transit within Australia, for an estimated total of 6โ10 business days. Business days are Monday to Friday, excluding public holidays. See our Shipping Policy for dispatch, tracking and delivery information.
7. Returns, exchanges and refunds
Our 30-day return period, free exchanges, return costs and refund timing are explained in the Refund Policy. Refunds are issued to the original payment method within 5 calendar days after we receive the return.
8. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these terms excludes, restricts or modifies those guarantees or any other right you have under the Australian Consumer Law. Section 10 below does not apply to the extent that it would limit those rights or our commitments on faulty, damaged or wrong items in the Refund Policy and Shipping Policy.
9. Intellectual property
The text, images, logos and design of this site belong to Mumora Media LLC or its licensors. You may browse the site and share links, but you may not copy, reproduce or use our content for commercial purposes without written permission.
10. Limitation of liability
To the extent permitted by law, and subject to section 8, we are not liable for indirect or consequential loss arising from your use of the site or a product, and our total liability for any claim relating to an order is limited to the amount you paid for that order. This section does not limit our liability for death, personal injury, fraud or any liability that cannot be limited by law, and it does not affect our voluntary commitments in the Refund Policy and Shipping Policy.
11. Your account and conduct
If you create an account, keep your login details confidential and let us know if you suspect unauthorised use. You agree not to use the site for any unlawful purpose, to interfere with its operation or to attempt to access parts of it you are not authorised to use.
12. Third-party links and services
The site may link to third-party sites and uses third-party services such as Shopify's checkout and a parcel tracking service. We are not responsible for the content or privacy practices of third-party sites. How we handle your personal information is described in our Privacy Policy.
13. Changes to these terms
We may update these terms from time to time. The version in force when you place an order applies to that order. The current version is always available on this page.
14. Governing law and disputes
These terms are governed by the laws of the State of Wyoming, United States, where Mumora Media LLC is established, except that the Australian Consumer Law and other mandatory consumer protection laws of Australia apply to Australian consumers and prevail over these terms to the extent of any inconsistency. If you are an Australian consumer, you may bring a claim in the courts or tribunals of your state or territory. Before any formal step, please email us so we can try to resolve the matter directly.
Related policies
Contact
Brand name: Sydney Home Collective
Operated by: Mumora Media LLC
Business address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: info@sydneyhomecollective.com
Support hours: Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time)
Last updated: 27 October 2026