Frequently Asked Questions

Find answers to common questions about our homewares, ordering, delivery and returns. If you need more help, contact us at info@sydneyhomecollective.com.

Ordering

How do I place an order?

Choose any available colour, size or other option on the product page, add the item to your cart and proceed to checkout. Review your order and delivery details before paying. Prices are in Australian dollars (AUD).

Can I order without an account?

Yes. You can check out as a guest using your email address and delivery details. We send your order and shipping confirmations by email.

Can I change or cancel an order?

Yes, until your parcel is handed to the carrier. Email us as soon as possible with your order number. Once it has been dispatched, the return process in our Refund Policy applies.

Products

How do I choose the right size?

Check the dimensions on the individual product page against your available space or existing bedding before ordering. A size name alone does not establish the item's measurements. If a detail is missing, contact us with the product name or link and we will help.

How do I care for an item?

Care requirements differ between products and materials. Check the information on the product page and follow any instructions supplied with your item. If you are unsure how to care for a particular piece, contact us with its name or link.

Can I use a light outdoors or install it myself?

Check the product description and supplied instructions for its intended use, power source and installation requirements. Use a light outdoors only where it is described as suitable for outdoor use. A light designed for hard-wiring should be installed by a qualified electrician.

Will colours look exactly like the photographs?

Lighting and screen settings can affect how colours appear. Please review the photographs and description for the individual item and contact us if you need more information.

What if a product detail is missing?

Send us the product link and let us know what you would like to check. Whether you are looking for a measurement, a care detail or information about an available option, we will help with the information we have.

Delivery and tracking

Where do you deliver and how much does it cost?

We deliver to Australia. Shipping is free on every order with no minimum spend. The total is displayed at checkout before you pay.

How long does delivery take?

Orders are processed within 1–2 business days. Delivery after dispatch takes 5–8 business days, for an estimated total of 6–10 business days. Business days are Monday to Friday, excluding public holidays. See our Shipping Policy for more information.

How can I track my order?

Once your order is dispatched, you receive a shipping confirmation with a tracking link. You can also visit Track Order or contact us with your order number.

What should I do if I have a question about my delivery?

Contact us with your order number and, if available, the tracking number or the latest tracking status. We can use these details to look into your enquiry with the delivery provider.

Returns and exchanges

Can I return an item?

You can request a return within 30 calendar days of delivery. Please contact us before sending the item so we can provide instructions. Our Refund Policy explains the conditions, costs and your rights concerning faulty items.

Can I exchange a colour or option?

Yes. Contact us within 30 days of delivery with your order number and the colour, size or option you would like. We cover both the return postage and the replacement delivery and send the replacement after registering the exchange. If the option is unavailable, we will let you know and arrange a refund. See our Refund Policy for details.

What if my item is damaged or faulty?

Contact us with your order number and a description or photograph of the issue. If an electrical item is damaged, do not install, connect or charge it. Our Refund Policy explains the available remedies and how we handle return costs.

Who pays for return shipping?

For a change-of-mind return for a refund, you pay the return postage. For a faulty, damaged or wrong item, we cover the return cost. Exchanges are free in both directions. See the Refund Policy for the process and conditions.

When will I receive my refund?

Refunds are issued to your original payment method within 5 calendar days after we receive the returned item. We email you when the refund has been issued. Your payment provider may take additional time to display the credit.

Payment and contact

Which payment methods can I use?

We accept Shop Pay, Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal Wallet. The options available for your order appear at checkout and can depend on your device, browser or eligibility. See Payment Information for more detail.

How can I contact you?

Email info@sydneyhomecollective.com or use our Contact page. Our support hours are Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time).