Shipping policy
This Shipping Policy explains how orders from Sydney Home Collective are processed, dispatched and delivered, and what to expect if something goes wrong on the way. It applies to every order placed on this store for delivery within Australia.
1. Shipping costs
Shipping is free on orders delivered to Australia, with no minimum order value. You can review the total shown at checkout before placing your order.
2. Delivery regions
We currently deliver to addresses in Australia, including all states and territories. Checkout only accepts Australian delivery addresses. If you need delivery to another country, email us before ordering and we will tell you whether we can help.
3. Processing time
Orders are processed within 1–2 business days after the order is placed. Business days are Monday to Friday, excluding public holidays. Processing is the time needed to prepare the order for dispatch.
4. Business days
Processing takes place on business days, Monday to Friday, excluding public holidays. Contact us if you need information about the processing schedule for a particular item.
5. Dispatch and tracking
Once your parcel is dispatched, you receive a shipping confirmation by email with a tracking link. You can also use our Track Order page or contact us with your order number. Tracking information can take time to appear after dispatch.
6. Delivery time
Transit after dispatch takes an estimated 5–8 business days for delivery within Australia. Business days are Monday to Friday, excluding public holidays. Delivery may take longer during carrier disruptions, public holidays or peak periods.
7. Total delivery time
Allow an estimated 6–10 business days in total: 1–2 business days for processing followed by 5–8 business days in transit. The tracking link in your dispatch confirmation provides updates as your order travels.
8. Delays
Public holidays, severe weather, carrier disruptions and peak periods can affect delivery. If your order has not arrived within the estimated 6–10 business days, email us with your order number and we will check the tracking with the carrier and keep you informed.
9. Lost or damaged parcels
If tracking has stopped updating or your parcel is marked delivered but has not reached you, contact us with your order number so we can investigate with the carrier. If a parcel is confirmed lost, we will arrange a replacement or refund. If an item arrives damaged, keep the packaging and send a photograph if possible; we will arrange an appropriate remedy. These steps do not limit your rights under the Australian Consumer Law.
10. Delivery address
Please check your delivery address before completing checkout. If it needs correcting, contact us as soon as possible with your order number. We will check whether a change can still be made and explain the next steps if a parcel has already been dispatched or returned.
11. Import duties and taxes
Any charges shown at checkout are included in the total displayed before you place your order. If you have a question about import duties or other charges for a particular item and delivery address, please contact us before ordering.
12. Returns and exchanges
Return and exchange terms, including any return costs, are explained in our Refund Policy.
13. Order confirmation and packaging
After you place an order you receive an order confirmation by email listing the items and options chosen, delivery address and total charged. Please check it and contact us promptly if anything is wrong. Items are packed for delivery by our fulfilment partner. Orders with multiple items may arrive in separate parcels; if so, you receive a tracking link for each dispatch.
14. Multiple items and split deliveries
If an order is sent in separate parcels, we send a separate shipping confirmation and tracking link for each parcel. Your 30-day return period runs from the delivery date of each parcel for the items it contains. No additional shipping fee is charged for a split delivery.
15. Delivery to businesses, apartments and parcel lockers
Please provide a complete delivery address, including the business name or apartment number where relevant. If you would like delivery to a parcel locker or need to check whether a particular address can receive an item, contact us before ordering.
16. Public holidays
Processing and carrier schedules can be affected by public holidays. Contact us if you have a question about an order.
17. What to include when you contact us about a delivery
To resolve a delivery question quickly, email us with your order number, the delivery address on the order and, if you have it, the tracking number and the latest tracking status. We reply during support hours, Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time), and keep you updated until the parcel has arrived or the matter has been resolved with a replacement or refund.
Related policies
Contact
Brand name: Sydney Home Collective
Operated by: Mumora Media LLC
Business address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: info@sydneyhomecollective.com
Support hours: Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time)
Last updated: 27 October 2026